Frequently asked questions
Becoming a Kaupthing Edge customer
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1. What is required to become a Kaupthing Edge customer?
To open a Kaupthing Edge account, you must:
- be 18 years of age or over
- be a resident of the UK (excluding IOM and Channel Islands)
- have a UK current account which can send and receive electronic payments
- have a personal e-mail address and access to the Internet
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2. How do I apply to become a Kaupthing Edge customer?
You apply directly on the website. By clicking Apply Now
you will be taken to the application form. Filling in the form takes only a few
minutes. If the application needs to be supplemented with documents verifying your
identity, we will contact you.
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3. Do I need any special documents when I apply?
You will need your UK bank current account details to hand.
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4. Can companies or other legal entities open a Kaupthing Edge account?
No, at present we do not accept applications from companies, foundations, other
associations, corporations or based on power of attorney. However, we intend to
provide a corporate offer in the near future.
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5. Can I open a Kaupthing Edge account on behalf of someone else?
No, Kaupthing Edge accounts can only be opened in your own name.
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6. If I apply today, how long will it take to open the account?
Your account will normally be opened 2-3 days after you have applied online. If
however, we need to verify additional aspects of your identity or address this might
take a bit longer.
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7. Can I open a joint account?
No, we currently offer sole personal accounts only.
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8. Can I have more than one Kaupthing Edge account?
As a customer you may have only one easy access savings account. However, you
may also have a Term Deposit account where you can set up fixed term deals. There
is currently no limit to the number of deals you may have - subject to the maximum
deposit of £2 million per person totalled across all your Kaupthing Edge accounts.
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9. How do I open a fixed term deposit account?
Once you have opened and transferred money into your easy access savings account
from your linked bank account, you can select the fixed term rate option you want by
logging into our secure Internet Banking site.
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10. Are there any limits for how much I can save in my easy access savings account?
To obtain the highest interest rate, your balance must never go below £100. A combined
maximum of £2 million may be saved per person across all your accounts.
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11. Is there a lower limit for fixed term deposit accounts?
The lower limit will depend on the terms of the individual deal but is usually £1000.
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12. I have more questions. Can I contact you?
Absolutely. We have a support team that offers e-mail and telephone support. You
can contact us at ask@kaupthing-edge.co.uk
or Customer Services on 08451 31 32 33.